Manufacturing and service are closely linked aspects of the industry. Manufacturing involves the production of products, while service involves the services offered after the sale of a product. Effective service is important to ensure customer loyalty and satisfaction. Manufacturing companies often focus on service as a competitive advantage by supporting their products with comprehensive services. Companies that focus on service often offer specialised consulting services or maintenance to extend the life of products and maximise their value to the customer.
This process usually includes various steps such as design, procurement of materials, production, assembly, quality control and packaging.
Commissioning refers to the process of installing, configuring and deploying a product or system to prepare it for proper operation. This step usually takes place after manufacturing is complete and includes checking components, connecting equipment, setting up software, testing functionality and training users.